-What is the Tempurpedic Sleep Trial?
Tempurpedic offers a 30 day sleep trial on their mattresses. If after 30 days of sleeping on a new Tempurpedic mattress a customer is unconvinced they love the bed or their quality of sleep is reduced they can return return it with a restocking fee of 300.00. This is for mattresses only. Foundations, adjustable bases, and pillows are not covered by the sleep trial. All beds that are returned due to a comfort issue are sanitized, covered with a new zippable cover, and donated to the Ronald McDonald House.
Frequently Asked Questions
-What is our special order policy and how long does it take?
For Bassham Furniture to place a special order, we must first recieve 30% as a down payment. Depending on the company, shipping times range from 1-2 weeks to 8-10. There is no refund on special orders. Some of our vendors offer a variety of fabrics or finishes for the same price as those we have on the floor so getting a change on some items can be done at no additional cost. Other vendors will offer a wide variety of fabric/leathers or finishes on a sliding scale of price.
A few examples:
Simmons Mattress- order Monday, recieve Friday
Tempurpedic Mattress- 1-2 weeks
Ashley Furniture- 2-4 weeks if in stock
La-Z-Boy- 6-10 weeks
Broyhill Fast Track- 2-3 weeks.
*For any special order estimates from our other vendors please call or email.
-What do we offer for Fabric Protection?
Bassham Furniture uses Ultra Shield for fabric protection. This is the same company we have purchased from for 20+ years with never a single issue from one of our counsumers. It is a water based spray that we apply to most fabrics we carry. The spray is registered with the product and warranteed for 10yrs against food and beverage stains, human and pet bodily fluids, and rips, tears, and cigarette burns.
-Does Bassham Furniture charge for delivery and set up?
Bassham Furniture does charge for delivery. Standard local delivery will cost 20.00. This is a flat charge and not per piece. For out of town customers, the same charge of 20.00 will apply if they consent to a group delivery once the truck is full. Out of town customers can have a much sooner delivery, pretty much a day/time of their choosing (within reason), for a larger fee which is determined by distance from Fallon and amount of money spent. Set up will be included in the delivery fee.
-Does Bassham Furniture haul off old furniture?
We do haul away old furniture for a 15.00 fee on a piece for piece basis. This means 15.00 and that we will take 1 piece of old furniture for 1 new piece. The flat fee of 15.00 will cover up to 3 pieces of haul away. If we haul away over 3 pieces of furniuture it becomes 5.00 a piece.
In regards to hauling off old mattresses, Bassham Furniture reserves the right to deny haul off if the mattress is badly stained. If we were to deny haul away, the fee will be returned.
-Does Bassham Furniture offer Layaway or Financing?
We have both finacing and layaway programs available. Depending the amount purchased we can finance furniture from 6 months s.a.c (same as cash) to 24 months s.a.c. Same as cash means that if the amount financed is paid off in the alotted time there is no interest attached to the principle. If a customer goes a day over the contracted period a 27.99% interest is attached to the start date of the period financed.
Bassham Furniture has an in-house, 90 day, layaway program. We typically require 30% down although the layaway deposit and time length are negotiable. There is no refund on layaway agreements, but in most cases we can issue an in store credit if the product on layaway is no longer needed.
-Do we carry products manufactured in these United States?
We are proud to carry domestically manufactured products and carry as much as we can. Of the 19 vendors we carry, 12 are all or at least partially american made. These vendors include: LaZBoy, Lane, Broyhill, Tempurpedic, Simmons, Trendwood, Vaughan-Bassett, Perdue, Medlift, Howard Miller, Ashley upholstery, some Aspen Home Furnishings, some Leggett and Platt.
-Does Bassham Furniture offer exchanges or refunds once the furniture has been in the home?
Bassham Furniture will not take back furniture once it has been in the home for more than 24 hours. If within the 24 hours the customer calls and wants to return the item we will inspect it when we come to pick it up. We will not tke back any furniture that has stains, is ripped, or smells like smoke. In the instance we do take the furniture back, a 15% restocking fee will be instituted.